Welcome, free-spirited home curator! Below you’ll find answers to our most commonly asked questions about our ethically-crafted, nature-infused decor. Still have questions? Email our small but mighty team at [email protected].
🌿 About Jungalow Store
What is Jungalow Store’s style?
We specialize in bohemian magic—handcrafted home decor that blends bold patterns with earthy textures. Our pieces are designed for those who want to infuse their spaces with wild, free-spirited energy while maintaining an ethical, artisan-crafted approach.
Who is the Jungalow customer?
Our tribe consists of globally-minded creatives who value: handcrafted quality, bold design statements, ethical production, and nature-inspired aesthetics. Whether you’re styling a dorm, apartment, or forever home, our pieces help you create spaces that spark joy.
🛍️ Product Questions
Are your products ethically made?
Absolutely! Each piece is handcrafted with love by artisans who share our values. We prioritize sustainable materials and fair labor practices in all our collections—from bedding to decorative objects.
Why do some items take longer to ship?
Certain handmade treasures (like our Peace Vases or Sol Quilts) require extra processing time. If your order includes these special pieces, we’ll notify you immediately—good things come to those who wait!
Do you offer custom orders?
While we don’t currently offer customization, our collections are designed to mix and match beautifully. Layer different patterns and textures to create a look that’s uniquely yours!
đźšš Shipping & Delivery
Where do you ship?
We deliver worldwide (excluding some remote areas and parts of Asia). Unsure if we ship to your location? Just email us with your address—we’ll check our global treasure map!
What are my shipping options?
Standard Expedition (10-15 Days): $12.95 via DHL/FedEx
Free Spirit Shipping (15-25 Days): Free for orders over $50 via EMS
All orders receive hand-wrapped creative care and processing within 1-2 business days.
Free Spirit Shipping (15-25 Days): Free for orders over $50 via EMS
All orders receive hand-wrapped creative care and processing within 1-2 business days.
How can I track my order?
Every order comes with a tracking number—think of it as your bohemian treasure map! We’ll email you when your package begins its journey to your doorstep.
đź’ł Payments & Orders
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal to make global shopping seamless for our tribe.
Is my payment information secure?
Completely! We use industry-standard encryption to protect all transactions. Your bohemian browsing and buying experience is always safe with us.
🔄 Returns & Exchanges
What is your return policy?
Our 15-Day Happiness Promise allows returns of unworn items in original condition. Email [email protected] to initiate—though we’re confident our pieces will spark joy!
Are shipping fees refundable?
Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item arrives damaged. (Which rarely happens—we wrap with love!)
What if my item arrives damaged?
Oh no! Email us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund—no return shipping required.
🌎 Contact & Community
How do I contact customer service?
Our Oklahoma City-based team responds within 24 hours to emails at [email protected]. Include order numbers or tracking info for fastest service.
Can I share how I styled my Jungalow finds?
Please do! Tag us @JungalowStore—we live for seeing how our global tribe incorporates our pieces into your wild, wonderful spaces!
With wildness and warmth,
The Jungalow Store Team
4496 Hott Street, Oklahoma City, US 73102